{"115581":{"#nid":"115581","#data":{"type":"event","title":"The Disney Keys to Excellence","body":[{"value":"\u003Cp\u003EA recent Wall Street Journal-Harris Interactive poll ranks grocery stores ahead of Internet providers, hospitals, telephone companies, power companies, and insurance companies.\n\u003C\/p\u003E\n\u003Cp\u003ESurprising, yes? Supermarkets, which help satisfy a basic need, are well organized so you can find your groceries quickly. Do we want the bare minimum to set the standard? What does this say about customer service in the United States? Why do so many industries fall short? In a service-driven economy, your ability to deliver a customer-focused experience is crucial.  \n\u003C\/p\u003E\n\u003Cp\u003EGeorgia Tech has teamed up with the Disney Institute to explore \u0022the business behind the magic\u0022-the renowned Disney customer-service principles. Join us for The Disney Keys to Excellence on Tuesday, Aug. 22, at the Global Learning \u0026amp; Conference Center in Atlanta.\n\u003C\/p\u003E\n\u003Cp\u003ELearn how to apply Disney\u0027s innovative approach to your organization for immediate results. This unique one-day seminar will challenge you to look at your business-whether it\u0027s a small, mid-size or large-in a new light. \n\u003C\/p\u003E\n\u003Cp\u003ECome away energized, ready to create a compelling vision for your company and to establish a supportive management culture that fosters great customer service.\n\u003C\/p\u003E\n\u003Cp\u003E\u003Cstrong\u003ESave $90 by Registering by June 30\u003C\/strong\u003E\u003Cbr \/\u003E\nRegister by Friday, June 30, and save $75 on the $475 seminar fee. Groups of five or more can save $90 if they register by June 30. Register at \u003Ca href=\u0022http:\/\/www.disney.gatech.edu\u0022 title=\u0022www.disney.gatech.edu\u0022\u003Ewww.disney.gatech.edu\u003C\/a\u003E or call 404-385-3500. \n\u003C\/p\u003E\n\u003Cp\u003ETo learn more about The Disney Keys to Excellence, visit \u003Ca href=\u0022http:\/\/www.disney.gatech.edu\u0022 title=\u0022www.disney.gatech.edu\u0022\u003Ewww.disney.gatech.edu\u003C\/a\u003E. Questions? Please call me at 404-385-7460.\n\u003C\/p\u003E","summary":null,"format":"limited_html"}],"field_subtitle":"","field_summary":[{"value":"Grocery stores out rank Internet providers, hospitals, telephone companies, airlines, power companies, insurance companies and cable companies in overall customer satisfaction, according to a recent Wall Street Journal-Harris poll.","format":"limited_html"}],"field_summary_sentence":[{"value":"Ga Tech has teamed up with the Disney Institute"}],"uid":"27272","created_gmt":"2006-05-30 00:00:00","changed_gmt":"2016-10-08 01:47:58","author":"Eric Huffman","boilerplate_text":"","field_publication":"","field_article_url":"","field_event_time":{"event_time_start":"2006-08-22T09:00:00-04:00","event_time_end":"2006-08-22T17:30:00-04:00","event_time_end_last":"2006-08-22T17:30:00-04:00","gmt_time_start":"2006-08-22 13:00:00","gmt_time_end":"2006-08-22 21:30:00","gmt_time_end_last":"2006-08-22 21:30:00","rrule":null,"timezone":"America\/New_York"},"extras":[],"related_links":[{"url":"http:\/\/www.disney.gatech.edu\/","title":"Atlanta Disney Keys Program"}],"groups":[{"id":"1258","name":"Professional Education"}],"categories":[],"keywords":[{"id":"2678","name":"information security"},{"id":"2679","name":"it"},{"id":"167055","name":"security"}],"core_research_areas":[],"news_room_topics":[],"event_categories":[{"id":"10377","name":"Career\/Professional development"}],"invited_audience":[],"affiliations":[],"classification":[],"areas_of_expertise":[],"news_and_recent_appearances":[],"phone":[],"contact":[{"value":"\u003Cstrong\u003EJennifer Wooley\u003C\/strong\u003E\u003Cbr \/\u003EDistance Learning and Professional Education\u003Cbr \/\u003E\u003Ca href=\u0022mailto:jennifer.wooley@dlpe.gatech.edu\u0022\u003EContact Jennifer Wooley\u003C\/a\u003E\u003Cbr \/\u003E\u003Cstrong\u003E404-385-7460\u003C\/strong\u003E","format":"limited_html"}],"email":[],"slides":[],"orientation":[],"userdata":""}}}