{"144361":{"#nid":"144361","#data":{"type":"external_news","title":"Customer Service Gets the B-School Treatment","body":"","field_subtitle":"","field_summary":"","field_summary_sentence":"","uid":"27560","created_gmt":"2012-08-03 18:02:47","changed_gmt":"2016-10-08 02:25:51","author":"Jason Maderer","boilerplate_text":"","field_publication":"","field_article_url":"","publication_url":"http:\/\/www.businessweek.com\/articles\/2012-08-02\/customer-service-gets-the-b-school-treatment","dateline":{"date":"2012-08-03T00:00:00-04:00","iso_date":"2012-08-03T00:00:00-04:00","tz":"America\/New_York"},"extras":[],"groups":[{"id":"1214","name":"News Room"}],"categories":[],"keywords":[],"core_research_areas":[],"news_room_topics":[],"event_categories":[],"invited_audience":[],"affiliations":[],"classification":[],"areas_of_expertise":[],"news_and_recent_appearances":[],"phone":[],"contact":[],"email":[],"slides":[],"orientation":[],"userdata":""}}}