{"50760":{"#nid":"50760","#data":{"type":"news","title":"OIT Launches New Visual Voicemail Service","body":[{"value":"\u003Cp\u003EThe Telecommunications group within the Office of Information Technology (OIT) is launching a new visual voicemail service that will allow Georgia Tech faculty and staff to receive e-mail copies of any telephone messages, as well as the ability to listen to and manage their voicemail messages on the Web.\n\n\u003C\/p\u003E\u003Cp\u003EThe new service also comes with an OIT policy change that is designed to improve service. Beginning Friday, February 26, any voicemail messages older than 30 days will be purged from the system. Going forward, messages will be held as voicemail for a maximum of 30 days before being deleted from the system. Any voice messages a faculty or staff member wants to keep long term will need to be managed as e-mail.\n\n\u003C\/p\u003E\u003Cp\u003EFaculty and staff are currently able to set up and access GT Visual Voicemail though Buzzport (\u003Ca href=\u0022http:\/\/www.buzzport.gatech.edu\u0022\u003Ewww.buzzport.gatech.edu\u003C\/a\u003E). Once enabled, users can download messages directly to their computer as e-mail, forward voicemail files to any e-mail address, or listen to voice messages through their Web browser. For security purposes, however, the user must either be on the campus network or connected via a virtual private network (VPN) to access the visual voicemail Web page.\n\n\u003C\/p\u003E\u003Cp\u003EAccording to OIT, the change was prompted by a desire to add additional capability for campus customers while also addressing concerns that the performance of the voicemail system was sagging under the weight of messages that have been saved for months or years. \n\n\u003C\/p\u003E\u003Cp\u003E\u201cThe impact on our voicemail system from storing large numbers of messages long term is that it can create delays \u2014 sometimes several hours \u2014 in delivering new messages to faculty and staff,\u201d said John Mullin, associate vice provost of OIT. \u201cSetting a time limit on voicemail message retention will improve those service issues. Because of this policy change, we wanted to provide a new service to allow users to keep permanent copies of their voicemails prior to instituting a mandatory delete process.\n\n\u003C\/p\u003E\u003Cp\u003EA complete user guide for GT Visual Voicemail service is available at:\n\u003Ca href=\u0022http:\/\/www.oit.gatech.edu\/sites\/default\/files\/GTvisvmv1.pdf\u0022\u003Ewww.oit.gatech.edu\/sites\/default\/files\/GTvisvmv1.pdf\u003C\/a\u003E. \n\n\u003C\/p\u003E\u003Cp\u003EIf you have any questions or need any additional information, call OIT Telecommunications at 404-894-7173, option 3.\u003C\/p\u003E","summary":null,"format":"limited_html"}],"field_subtitle":[{"value":"Enables faculty and staff to receive e-mail copies of any telephone messages"}],"field_summary":[{"value":"The Telecommunications group within the Office of Information Technology (OIT) is launching a new visual voicemail service that will allow Georgia Tech faculty and staff to receive e-mail copies of any telephone messages, as well as the ability to listen to and manage their voicemail messages on the Web.","format":"limited_html"}],"field_summary_sentence":[{"value":"A new tool for managing and storing voice messages"}],"uid":"27299","created_gmt":"2010-02-01 12:37:13","changed_gmt":"2016-10-08 03:04:16","author":"Michael Hagearty","boilerplate_text":"","field_publication":"","field_article_url":"","dateline":{"date":"2010-02-01T00:00:00-05:00","iso_date":"2010-02-01T00:00:00-05:00","tz":"America\/New_York"},"extras":[],"hg_media":{"50761":{"id":"50761","type":"image","title":"OIT Telecommunications","body":null,"created":"1449175437","gmt_created":"2015-12-03 20:43:57","changed":"1475894471","gmt_changed":"2016-10-08 02:41:11","alt":"OIT Telecommunications","file":{"fid":"135677","name":"GeorgiaTechvisualvoice-c.png","image_path":"\/sites\/default\/files\/images\/GeorgiaTechvisualvoice-c_0.png","image_full_path":"http:\/\/www.tlwarc.hg.gatech.edu\/\/sites\/default\/files\/images\/GeorgiaTechvisualvoice-c_0.png","mime":"image\/png","size":8830,"path_740":"http:\/\/www.tlwarc.hg.gatech.edu\/sites\/default\/files\/styles\/740xx_scale\/public\/images\/GeorgiaTechvisualvoice-c_0.png?itok=f8bDLd7g"}}},"media_ids":["50761"],"related_links":[{"url":"http:\/\/www.oit.gatech.edu\/service\/telecommunications\/oit-telecommunications","title":"OIT Telecommunications"},{"url":"http:\/\/www.oit.gatech.edu\/","title":"Office of Information Technology (OIT)"}],"groups":[{"id":"1317","name":"News Briefs"}],"categories":[{"id":"129","name":"Institute and Campus"}],"keywords":[{"id":"4112","name":"oit"},{"id":"767","name":"Policy"},{"id":"1463","name":"Telecommunications"},{"id":"8359","name":"voicemail"}],"core_research_areas":[],"news_room_topics":[],"event_categories":[],"invited_audience":[],"affiliations":[],"classification":[],"areas_of_expertise":[],"news_and_recent_appearances":[],"phone":[],"contact":[{"value":"\u003Cp\u003E\u003Ca href=\u0022mailto:scampbell@gatech.edu\u0022\u003ESusan Campbell\u003C\/a\u003E\u003Cbr \/\u003EOIT Telecommunications\u0026nbsp;\u003Cbr \/\u003E404-385-5171\u0026nbsp;\u003C\/p\u003E","format":"limited_html"}],"email":[],"slides":[],"orientation":[],"userdata":""}}}