{"592298":{"#nid":"592298","#data":{"type":"event","title":"Event Coordinators\u0027 Network - Customer Service Excellence ","body":[{"value":"\u003Cp\u003ECustomer service skills are a foundational competency for every professional. Although we all have countless priorities, the core of our service orientated effectiveness still lies in our ability to proactively and effectively service our customers. As a participant in this learning session, you will: - Explore the meaning of service excellence the Georgia Tech way\u003Cbr \/\u003E\r\n- Discover valued behaviors that promote enriched service relationships\u003Cbr \/\u003E\r\n- Learn service techniques that proactively exceed your customer\u0026rsquo;s expressed and implied needs\u003Cbr \/\u003E\r\n- Utilize a conversation guide to initiate service excellence dialogue in order to align yourself with leadership\u003Cbr \/\u003E\r\nThis highly interactive session will challenge you to delve deeper into the art of service excellence, regardless of your job role, and allow you an opportunity to identify the service excellence behaviors and techniques that are most impactful in your workplace. Attendees are encouraged to bring their lunch. \u003Ca href=\u0022http:\/\/specialevents.gatech.edu\/form\/2277\u0022 target=\u0022_blank\u0022\u003ERSVP Required\u003C\/a\u003E.\u003C\/p\u003E\r\n","summary":null,"format":"limited_html"}],"field_subtitle":"","field_summary":[{"value":"\u003Cp\u003ECustomer service skills are a foundational competency for every professional. Although we all have countless priorities, the core of our service orientated effectiveness still lies in our ability to proactively and effectively service our customers.\u003C\/p\u003E\r\n","format":"limited_html"}],"field_summary_sentence":[{"value":"Service excellence is at the core of every profession. This interactive session explores how we can proactively exceed in expectations and create valued behaviors to enrich relationships."}],"uid":"27922","created_gmt":"2017-06-01 12:49:03","changed_gmt":"2017-06-01 14:21:53","author":"Stephanie Sigler","boilerplate_text":"","field_publication":"","field_article_url":"","field_event_time":{"event_time_start":"2017-06-21T12:00:00-04:00","event_time_end":"2017-06-21T14:00:00-04:00","event_time_end_last":"2017-06-21T14:00:00-04:00","gmt_time_start":"2017-06-21 16:00:00","gmt_time_end":"2017-06-21 18:00:00","gmt_time_end_last":"2017-06-21 18:00:00","rrule":null,"timezone":"America\/New_York"},"extras":[],"groups":[{"id":"107741","name":"Special Events"}],"categories":[],"keywords":[{"id":"168459","name":"ECN Events"},{"id":"36401","name":"ECN"},{"id":"36391","name":"Event Coordinators\u0027 Network"},{"id":"13712","name":"Office of Institute Special Events and Protocol"}],"core_research_areas":[],"news_room_topics":[],"event_categories":[],"invited_audience":[{"id":"78761","name":"Faculty\/Staff"},{"id":"78771","name":"Public"},{"id":"78751","name":"Undergraduate students"}],"affiliations":[],"classification":[],"areas_of_expertise":[],"news_and_recent_appearances":[],"phone":[],"contact":[{"value":"\u003Cp\u003E\u003Ca href=\u0022mailto:serena.wallace@comm.gatech.edu?subject=Customer%20Service%20-%20Professional%20Development%20\u0022\u003ESerena Wallace \u003C\/a\u003E\u003Cbr \/\u003E\r\n404.385.3426\u003C\/p\u003E\r\n","format":"limited_html"}],"email":[],"slides":[],"orientation":[],"userdata":""}}}