{"620535":{"#nid":"620535","#data":{"type":"news","title":"Troy Hilley: 2019 Process Improvement Excellence Award","body":[{"value":"\u003Cp\u003EGeorgia Tech has selected \u003Ca href=\u0022https:\/\/arcs.gatech.edu\/directory\u0022\u003ETroy Hilley\u003C\/a\u003E as the recipient of the 2019 Process Improvement Excellence Award. Hilley is an academic and research IT support engineer lead in the College of Sciences\u0026rsquo; Academic and Research Computing Services (ARCS).\u003C\/p\u003E\r\n\r\n\u003Cp\u003EThe award celebrates staff who consistently invent or improve tools, processes, or systems and ask: How can we do this better? Why do we do it that way?\u003C\/p\u003E\r\n\r\n\u003Cp\u003EFor years Hilley was responsible for the day-to-day operations and maintenance of faculty, research group, and administrative computing infrastructure in the School of Biological Sciences. In that capacity he established himself as a leader in thinking creatively and acting proactively to prepare the school for the rapidly changing environment for integrative computing.\u003C\/p\u003E\r\n\r\n\u003Cblockquote\u003E\r\n\u003Cp\u003E\u003Cem\u003E\u003Cstrong\u003E\u0026ldquo;With no budget and limited resources, he used free open-source software to completely overhaul OS X management from installation to end-user software management.\u0026rdquo;\u003C\/strong\u003E\u003C\/em\u003E\u003C\/p\u003E\r\n\u003C\/blockquote\u003E\r\n\r\n\u003Cp\u003EHilley\u0026rsquo;s leadership is evident in the improvements he initiated with the management and support of Apple OS X computers on campus. This problem had been adversely affecting faculty, staff, and students and causing substantial frustration.\u003C\/p\u003E\r\n\r\n\u003Cp\u003EWhereas other IT staff merely accepted the status quo, \u0026ldquo;Troy did a clean sweep of the status quo,\u0026rdquo; according to a colleague. \u0026ldquo;With no budget and limited resources he used free open-source software to completely overhaul OS X management from installation to end-user software management.\u0026rdquo;\u003C\/p\u003E\r\n\r\n\u003Cp\u003EHilley then implemented a system to completely automate most of the software updates. This ensured that systems and end users have the latest security and feature updates immediately.\u003C\/p\u003E\r\n\r\n\u003Cp\u003EStill seeing room for improvement, Hilley then put in place a system that enables IT staff to get detailed information on the status of the computers under ARCS management. With this system, IT staff could proactively assist users, saving time and frustration.\u003C\/p\u003E\r\n\r\n\u003Cp\u003EThe process and tooling improvements Hilley established increased the speed and accuracy of support while simultaneously decreasing the frustration among both IT staff and end users. That they were achieved at no cost is a \u0026ldquo;rare optimization gem,\u0026rdquo; a colleague says.\u003C\/p\u003E\r\n\r\n\u003Cp\u003EHilley \u0026ldquo;continues to innovate and improve tools, processes, and systems that directly help our clients and enhance the organization\u0026rsquo;s effectiveness,\u0026rdquo; another colleague says.\u0026nbsp;\u003C\/p\u003E\r\n","summary":null,"format":"limited_html"}],"field_subtitle":[{"value":"Enhancing quality of life for users of Apple OS X computers "}],"field_summary":[{"value":"\u003Cp\u003EGeorgia Tech has selected \u003Ca href=\u0022https:\/\/arcs.gatech.edu\/directory\u0022\u003ETroy Hilley\u003C\/a\u003E as the recipient of the 2019 Process Improvement Excellence Award. Hilley is an academic and research IT support engineer lead in the College of Sciences\u0026rsquo; Academic and Research Computing Services (ARCS).\u003C\/p\u003E\r\n","format":"limited_html"}],"field_summary_sentence":[{"value":"Georgia Tech honors his outstanding achievement in improving support for Apple OS X computers and their users. "}],"uid":"30678","created_gmt":"2019-04-17 13:39:30","changed_gmt":"2019-04-17 13:39:30","author":"A. Maureen Rouhi","boilerplate_text":"","field_publication":"","field_article_url":"","dateline":{"date":"2019-04-19T00:00:00-04:00","iso_date":"2019-04-19T00:00:00-04:00","tz":"America\/New_York"},"extras":[],"hg_media":{"620533":{"id":"620533","type":"image","title":"Troy Hilley","body":null,"created":"1555507948","gmt_created":"2019-04-17 13:32:28","changed":"1555507948","gmt_changed":"2019-04-17 13:32:28","alt":"","file":{"fid":"236278","name":"Troy Hilley.4x5.jpg","image_path":"\/sites\/default\/files\/images\/Troy%20Hilley.4x5.jpg","image_full_path":"http:\/\/www.tlwarc.hg.gatech.edu\/\/sites\/default\/files\/images\/Troy%20Hilley.4x5.jpg","mime":"image\/jpeg","size":68366,"path_740":"http:\/\/www.tlwarc.hg.gatech.edu\/sites\/default\/files\/styles\/740xx_scale\/public\/images\/Troy%20Hilley.4x5.jpg?itok=xwlWba8o"}}},"media_ids":["620533"],"groups":[{"id":"1278","name":"College of Sciences"},{"id":"364801","name":"EAS"},{"id":"1275","name":"School of Biological Sciences"},{"id":"85951","name":"School of Chemistry and Biochemistry"},{"id":"1279","name":"School of Mathematics"},{"id":"126011","name":"School of Physics"},{"id":"443951","name":"School of Psychology"}],"categories":[],"keywords":[{"id":"181036","name":"2019 Georgia Tech Awards"},{"id":"181051","name":"process improvement"}],"core_research_areas":[],"news_room_topics":[],"event_categories":[],"invited_audience":[],"affiliations":[],"classification":[],"areas_of_expertise":[],"news_and_recent_appearances":[],"phone":[],"contact":[{"value":"\u003Cp\u003EA. Maureen Rouhi, Ph.D.\u003Cbr \/\u003E\r\nDirector of Communications\u003Cbr \/\u003E\r\nCollege of Sciences\u003C\/p\u003E\r\n","format":"limited_html"}],"email":["maureen.rouhi@cos.gatech.edu"],"slides":[],"orientation":[],"userdata":""}}}