{"633685":{"#nid":"633685","#data":{"type":"news","title":"COVID-19 and USG Healthcare Plan and Other Benefit Resources","body":[{"value":"\u003Cp\u003EThe USG Human Resources office wants to make sure employees understand the benefits and resources available related to COVID-19. Please keep in mind, guidance is changing rapidly as the situation evolves. Additional information and updates will be posted on the USG Human resources website at \u003Ca href=\u0022https:\/\/nam02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.usg.edu%2Fhr%2Fbenefits%2Fcoronavirus\u0026amp;data=02%7C01%7CKarin.Elliott%40usg.edu%7C5347a908fadc4078729408d7cb582b29%7C4711f877fb3a4f11aaab3c496800c23d%7C0%7C0%7C637201451845908120\u0026amp;sdata=M7EuAnDAW6qlxoFQ8x15HzNdpJUeiSNsQQlW12AJ%2FTY%3D\u0026amp;reserved=0\u0022\u003Ehttps:\/\/www.usg.edu\/hr\/benefits\/coronavirus\u003C\/a\u003E as they are received.\u003C\/p\u003E\r\n\r\n\u003Cp\u003EAs the situation related to COVID-19 evolves, we want to make sure you are aware of the important benefits and resources available to you through the USG Benefits programs.\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EUSG Healthcare Plan\u003C\/strong\u003E\u003Cbr \/\u003E\r\nFor COVID-19 related in-network provider visits and testing, out of pocket costs such as deductibles, copayments and coinsurance, will be waived ($0.00) if you are enrolled in one of the USG healthcare plans through Anthem BCBSGA or Kaiser Permanente (including employees enrolled in the Consumer Choice HSA).\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EAll telehealth visits through LiveHealth On-Line, including those unrelated to COVID-19, will be covered at 100% with no out of pocket costs for all USG healthcare plans through June 30, 2020. \u003C\/strong\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003EIf you have concerns or are showing symptoms of COVID-19, we encourage you to take the following steps:\u003C\/p\u003E\r\n\r\n\u003Cul\u003E\r\n\t\u003Cli\u003ECall your provider\u0026rsquo;s office for guidance and next steps.\u0026nbsp;\u003C\/li\u003E\r\n\t\u003Cli\u003EIf you do not have a provider, please call the 24\/7 nurseline and\/or member services number for help locating a provider.\u0026nbsp;\u003C\/li\u003E\r\n\u003C\/ul\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EAnthem Blue Cross Blue Shield (Anthem)\u003C\/strong\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003E24\/7 Nurseline\u0026nbsp;\u003C\/strong\u003E1-888-724-2583\u003Cbr \/\u003E\r\n\u003Cstrong\u003EMember Services\u0026nbsp;\u003C\/strong\u003E1-800-424-8950\u003Cbr \/\u003E\r\n\u003Cstrong\u003EWebsite\u0026nbsp;\u003C\/strong\u003E\u003Ca href=\u0022https:\/\/nam02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.anthem.com%2Fusg%2F\u0026amp;data=02%7C01%7CKarin.Elliott%40usg.edu%7C5347a908fadc4078729408d7cb582b29%7C4711f877fb3a4f11aaab3c496800c23d%7C0%7C0%7C637201451845918114\u0026amp;sdata=c35mUp8QVqLPa9YcUmBvZEAqFXE4PCb0%2F2U7Rxi2HEs%3D\u0026amp;reserved=0\u0022\u003Ehttps:\/\/www.anthem.com\/usg\/\u003C\/a\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EKaiser Permanente\u003C\/strong\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003E24\/7 Nurseline\u003C\/strong\u003E\u0026nbsp;404-365-0966\u0026nbsp; or 1-800-611-1811\u003Cbr \/\u003E\r\n\u003Cstrong\u003EMember Services\u003C\/strong\u003E\u0026nbsp;404-261-2590\u003Cbr \/\u003E\r\n\u003Cstrong\u003EWebsite\u003C\/strong\u003E\u0026nbsp;\u003Ca href=\u0022https:\/\/nam02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fmy.kp.org%2Fusg%2F\u0026amp;data=02%7C01%7CKarin.Elliott%40usg.edu%7C5347a908fadc4078729408d7cb582b29%7C4711f877fb3a4f11aaab3c496800c23d%7C0%7C0%7C637201451845928108\u0026amp;sdata=IpWzFv93Bgb3OUHemgzpP51hDi8SEW1Cujzd%2FCmZ4IQ%3D\u0026amp;reserved=0\u0022\u003Ehttps:\/\/my.kp.org\/usg\/\u003C\/a\u003E\u003C\/p\u003E\r\n\r\n\u003Cul\u003E\r\n\t\u003Cli\u003EEmergency room and urgent care options are available for emergency situations.\u003C\/li\u003E\r\n\u003C\/ul\u003E\r\n\r\n\u003Cp\u003EWhile we are working with Anthem and Kaiser Permanente to ensure benefits are processed correctly, if you have questions about benefits coverage, please call the member services number listed above.\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EPlease Note:\u003C\/strong\u003E\u0026nbsp;\u0026nbsp; Kaiser Permanente has closed several smaller facilities to reallocate resources to larger facilities and is moving some previously scheduled office visits to telehealth.\u0026nbsp; If you have questions, please call Kaiser at 1-800-611-1811.\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003ETelehealth Options\u003C\/strong\u003E\u003Cbr \/\u003E\r\nBoth Anthem and Kaiser Permanente offer telehealth options.\u0026nbsp; If you have nonemergency healthcare concerns, telehealth can be a good option.\u0026nbsp; While COVID-19 cannot be confirmed through virtual or remote care, provider teams can help with screening symptoms, assign risk, answer questions and recommend the next steps\u003Cstrong\u003E.\u0026nbsp; All telehealth visits will be covered at 100% with no out of pocket costs for all USG healthcare plans including those unrelated to COVID-19. \u003C\/strong\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EAnthem members\u003C\/strong\u003E \u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; \u003Ca href=\u0022https:\/\/nam02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Flivehealthonline.com%2F\u0026amp;data=02%7C01%7CKarin.Elliott%40usg.edu%7C5347a908fadc4078729408d7cb582b29%7C4711f877fb3a4f11aaab3c496800c23d%7C0%7C0%7C637201451845938109\u0026amp;sdata=SQxJzOJjwKma4vvXBgdQ6VPZPh9kxYuk%2FnpXxQlL1gI%3D\u0026amp;reserved=0\u0022\u003ELiveHealth On-line\u003C\/a\u003E\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EKaiser HMO members\u003C\/strong\u003E\u0026nbsp; \u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Call 404-365-0966 or access \u003Ca href=\u0022https:\/\/healthy.kaiserpermanente.org\/georgia\/get-care\u0022\u003Ekp.org\u003C\/a\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EPharmacy\/Prescription Medications\u003C\/strong\u003E\u003Cbr \/\u003E\r\nTo ensure access to prescription medications, early refill limits will be waived for 30-day maintenance prescriptions at in-network pharmacies.\u0026nbsp; Additionally, CVS pharmacies are waiving charges for home delivery of all prescription medications.\u0026nbsp; If you do not use a CVS pharmacy, please check with your local pharmacy for information about waived home delivery charges.\u0026nbsp;\u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\nIf you take a maintenance medication, we encourage you to use the 90-day supply option.\u0026nbsp; This will reduce the number of trips to the pharmacy and will lower your out of pocket cost.\u0026nbsp; As part of the prescription drug program, you also have the option of home delivery from CVS Caremark Mail Service pharmacy with no delivery cost.\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EAnthem members \u0026ndash; Pharmacy Plan information through CVS\/Caremark\u003C\/strong\u003E \u0026nbsp;\u0026nbsp;\u0026nbsp;1-877-362-3922\u003C\/p\u003E\r\n\r\n\u003Cp\u003EAt this time, Kaiser Permanente has not removed any refill limits for maintenance medications. However, employees\u0026nbsp;can utilize Kaiser Permanente\u0026rsquo;s prescription mail order service to have prescriptions shipped home with no shipping charges.\u0026nbsp;\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EKEPRO Employee Assistance Plan \u0026ndash; EAP \u003C\/strong\u003E\u003Cbr \/\u003E\r\nTips for coping with any feelings or emotions you may be experiencing related to the COVID-19 outbreak is available through the KEPRO Employee Assistance Plan via phone at 844-243-4440 or on-line at\u003Ca href=\u0022https:\/\/nam02.safelinks.protection.outlook.com\/?url=http%3A%2F%2Fwww.powerflexweb.com%2F1063%2Flogin.html\u0026amp;data=02%7C01%7CKarin.Elliott%40usg.edu%7C5347a908fadc4078729408d7cb582b29%7C4711f877fb3a4f11aaab3c496800c23d%7C0%7C0%7C637201451845938109\u0026amp;sdata=pekOXHRo%2BSfbw3NVYU7qM3BXD0yzmMENkWAail%2FKZTY%3D\u0026amp;reserved=0\u0022\u003E EAPHelplink.com\u003C\/a\u003E (company code is \u003Cstrong\u003EUSGCares\u003C\/strong\u003E).\u003C\/p\u003E\r\n\r\n\u003Cp\u003EUSG partners with the KEPRO Employee Assistance Program to provide support and resources on personal matters to improve your overall life and well-being.\u0026nbsp; In addition to phone counseling and in-person counseling referrals (first 4 visits are at no cost), the EAP includes additional \u003Ca href=\u0022https:\/\/nam02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.usg.edu%2Fassets%2Fhr%2Fdocuments%2FKEP0_Products_and_Services_Eng_USG_final.pdf\u0026amp;data=02%7C01%7CKarin.Elliott%40usg.edu%7C5347a908fadc4078729408d7cb582b29%7C4711f877fb3a4f11aaab3c496800c23d%7C0%7C0%7C637201451845948100\u0026amp;sdata=H7zA%2BkEDWmQw9YAi%2BPTfF2CGngeGzIA%2Bh1wJq3GYWd4%3D\u0026amp;reserved=0\u0022\u003Eproducts and services\u003C\/a\u003E at no cost such as:\u003C\/p\u003E\r\n\r\n\u003Cul\u003E\r\n\t\u003Cli\u003E\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Legal\u0026nbsp;and Financial Services\u003C\/li\u003E\r\n\t\u003Cli\u003E\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Childcare and eldercare referrals and advice\u003C\/li\u003E\r\n\t\u003Cli\u003E\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Grief and loss support\u003C\/li\u003E\r\n\t\u003Cli\u003E\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Taxpayer information\u003C\/li\u003E\r\n\u003C\/ul\u003E\r\n\r\n\u003Cp\u003EThe KEPRO EAP is available 24\/7\/365 to offer telephonic support to you and your family members at 844-243-4440.\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003ENonUSG Healthcare Plan Covered employees\u003C\/strong\u003E\u003Cbr \/\u003E\r\nFor employees not enrolled in the USG Healthcare plan\u003Cstrong\u003E, \u003C\/strong\u003Ea telehealth option is available through \u003Ca href=\u0022https:\/\/nam02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Flivehealthonline.com%2F\u0026amp;data=02%7C01%7CKarin.Elliott%40usg.edu%7C5347a908fadc4078729408d7cb582b29%7C4711f877fb3a4f11aaab3c496800c23d%7C0%7C0%7C637201451845958096\u0026amp;sdata=7sbMxIubCB8SoZ2FUGwRQjlZw%2FUPZqwXIp%2FpffOtWJI%3D\u0026amp;reserved=0\u0022\u003ELiveHealth On-line\u003C\/a\u003E at $59 per visit.\u0026nbsp; For acute, non serious medical concerns, you may consider a retail health clinics or a quick care center.\u0026nbsp;\u0026nbsp; \u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003ECOVID-19 Hotline\u003C\/strong\u003E\u003Cstrong\u003E -\u003C\/strong\u003E\u003Cstrong\u003E Information from Department of Community Health \u003C\/strong\u003E\u003Ca href=\u0022https:\/\/nam02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fdph.georgia.gov%2F\u0026amp;data=02%7C01%7CKarin.Elliott%40usg.edu%7C5347a908fadc4078729408d7cb582b29%7C4711f877fb3a4f11aaab3c496800c23d%7C0%7C0%7C637201451845958096\u0026amp;sdata=6tu0v1QaOPpZQa%2BYOAZciGifmo4zoKAKQFbJ8DzoHjc%3D\u0026amp;reserved=0\u0022\u003Ehttps:\/\/dph.georgia.gov\/\u003C\/a\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003EThe State of Georgia has a new COVID-19 hotline. If you believe that you are experiencing symptoms of COVID-19 or have been exposed to the novel coronavirus, please contact your primary care doctor, an urgent care clinic, or your local\u0026nbsp;\u003Ca href=\u0022https:\/\/nam02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Ffindahealthcenter.hrsa.gov%2F\u0026amp;data=02%7C01%7CKarin.Elliott%40usg.edu%7C5347a908fadc4078729408d7cb582b29%7C4711f877fb3a4f11aaab3c496800c23d%7C0%7C0%7C637201451845968093\u0026amp;sdata=nkEOC0k8cwVExObcvSHBTZxmtPIkwuznyB844wvsz2U%3D\u0026amp;reserved=0\u0022\u003Efederally qualified healthcare center\u003C\/a\u003E. Please do not show up unannounced at an emergency room or health care facility.\u003C\/p\u003E\r\n\r\n\u003Cp\u003EHotline:\u0026nbsp; \u003Ca href=\u0022tel:+1-844-442-2681\u0022\u003E(844) 442-2681\u003C\/a\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EFinancial\/Market Volatility Concerns\u003C\/strong\u003E\u003Cbr \/\u003E\r\nUSG has partnered with CAPTRUST to provide Retirement and Financial Advisory Services to USG employees.\u0026nbsp; CAPTRUST offers a no cost advice line for all benefited employees and representatives are available to answer employees questions and concerns about the market.\u003C\/p\u003E\r\n\r\n\u003Cp\u003ETo schedule an appointment, call 800-967-9948 or on-line at \u003Ca href=\u0022https:\/\/nam02.safelinks.protection.outlook.com\/?url=http%3A%2F%2Fwww.captrustadvice.com%2F\u0026amp;data=02%7C01%7CKarin.Elliott%40usg.edu%7C5347a908fadc4078729408d7cb582b29%7C4711f877fb3a4f11aaab3c496800c23d%7C0%7C0%7C637201451845978087\u0026amp;sdata=3dqf%2FgWP5vOnir0AORJ5mxrP9Nw%2B3ImNt6aRPP9gS6A%3D\u0026amp;reserved=0\u0022\u003Ewww.captrustadvice.com\u003C\/a\u003E.\u0026nbsp; Representatives are available Monday \u0026ndash; Thursday 8:30am \u0026ndash; 5:30pm.\u003C\/p\u003E\r\n\r\n\u003Cp\u003EInformation and updates are available on the USG Benefits web page at \u003Ca href=\u0022https:\/\/www.usg.edu\/hr\/benefits\/coronavirus\u0022\u003Ehttps:\/\/www.usg.edu\/hr\/benefits\/coronavirus\u003C\/a\u003E.\u0026nbsp; General information about COVID-19 is available at the CDC website at \u003Ca href=\u0022\/\/\/gtcsfileserver.ad.gatech.edu\/share\/HUMAN%20RESOURCES\/SHARED\/_Communication%20Templates\/GTHR%20Word%20Doc%20Templates\/cdc.gov\/coronavirus\u0022\u003Ecdc.gov\/coronavirus\u003C\/a\u003E or on the Department of Community Health website at:\u0026nbsp; \u003Ca href=\u0022https:\/\/nam02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fdph.georgia.gov%2F\u0026amp;data=02%7C01%7CKarin.Elliott%40usg.edu%7C5347a908fadc4078729408d7cb582b29%7C4711f877fb3a4f11aaab3c496800c23d%7C0%7C0%7C637201451845988080\u0026amp;sdata=RiwxXGOtYkR9t4f0OGDZSIQ9mbtaeIZ9ewMT6HLtLSc%3D\u0026amp;reserved=0\u0022\u003Ehttps:\/\/dph.georgia.gov\/\u003C\/a\u003E.\u003C\/p\u003E\r\n\r\n\u003Cp\u003EIf you have questions or concerns, please contact \u003Ca href=\u0022mailto:hr.ask@ohr.gatech.edu\u0022\u003Ehr.ask@ohr.gatech.edu\u003C\/a\u003E.\u003C\/p\u003E\r\n","summary":null,"format":"limited_html"}],"field_subtitle":"","field_summary":[{"value":"\u003Cp\u003EThe USG Human Resources office wants to make sure employees understand the benefits and resources available related to COVID-19. Please keep in mind, guidance is changing rapidly as the situation evolves. Additional information and updates will be posted on the USG Human resources website at \u003Ca href=\u0022https:\/\/nam02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.usg.edu%2Fhr%2Fbenefits%2Fcoronavirus\u0026amp;data=02%7C01%7CKarin.Elliott%40usg.edu%7C5347a908fadc4078729408d7cb582b29%7C4711f877fb3a4f11aaab3c496800c23d%7C0%7C0%7C637201451845908120\u0026amp;sdata=M7EuAnDAW6qlxoFQ8x15HzNdpJUeiSNsQQlW12AJ%2FTY%3D\u0026amp;reserved=0\u0022\u003Ehttps:\/\/www.usg.edu\/hr\/benefits\/coronavirus\u003C\/a\u003E as they are received.\u003C\/p\u003E\r\n\r\n\u003Cp\u003EAs the situation related to COVID-19 evolves, we want to make sure you are aware of the important benefits and resources available to you through the USG Benefits programs.\u003C\/p\u003E\r\n","format":"limited_html"}],"field_summary_sentence":[{"value":"As the situation related to COVID-19 evolves, we want to make sure you are aware of the important benefits and resources available to you through the USG Benefits programs."}],"uid":"35084","created_gmt":"2020-03-19 20:32:22","changed_gmt":"2020-03-19 20:40:49","author":"cgrant60","boilerplate_text":"","field_publication":"","field_article_url":"","dateline":{"date":"2020-03-19T00:00:00-04:00","iso_date":"2020-03-19T00:00:00-04:00","tz":"America\/New_York"},"extras":[],"hg_media":{"625110":{"id":"625110","type":"image","title":"USG Benefits ","body":null,"created":"1566589225","gmt_created":"2019-08-23 19:40:25","changed":"1566589225","gmt_changed":"2019-08-23 19:40:25","alt":"","file":{"fid":"237997","name":"USG Benefits Logo.png","image_path":"\/sites\/default\/files\/images\/USG%20Benefits%20Logo.png","image_full_path":"http:\/\/www.tlwarc.hg.gatech.edu\/\/sites\/default\/files\/images\/USG%20Benefits%20Logo.png","mime":"image\/png","size":18444,"path_740":"http:\/\/www.tlwarc.hg.gatech.edu\/sites\/default\/files\/styles\/740xx_scale\/public\/images\/USG%20Benefits%20Logo.png?itok=eiAIYikP"}}},"media_ids":["625110"],"groups":[{"id":"64303","name":"Human Resources"}],"categories":[{"id":"129","name":"Institute and Campus"}],"keywords":[{"id":"2775","name":"human resources"},{"id":"1129","name":"healthcare"},{"id":"184288","name":"covid"},{"id":"184289","name":"covid-19"},{"id":"184290","name":"usg healthcare"}],"core_research_areas":[],"news_room_topics":[],"event_categories":[],"invited_audience":[],"affiliations":[],"classification":[],"areas_of_expertise":[],"news_and_recent_appearances":[],"phone":[],"contact":[],"email":["hr.ask@ohr.gatech.edu"],"slides":[],"orientation":[],"userdata":""}}}