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  <changed>1591397412</changed>
  <title><![CDATA[OneUSG Connect Special Topic Q&A Webinar: Getting Help with ServiceNow for OneUSG Connect]]></title>
  <body><![CDATA[<p>Special Topic Q&amp;A Webinars highlight information on&nbsp;OneUSG Connect topics with open Q&amp;A sessions led by our subject matter experts.The following topics will be covered during this session:&nbsp;</p>

<ul>
	<li>Multiple options for searching knowledge articles</li>
	<li>Meta Tags vs Titles</li>
	<li>Incidents vs Service Requests</li>
	<li>Working with the Shared Services Center</li>
	<li>USG Portal vs GT Portal</li>
	<li>How to Request New or Updated Knowledge Content.</li>
</ul>

<p>Following the presentation of this information the session will be opened up to answer questions.&nbsp;</p>

<p>Please click on the WebEx link below to join the webinar session 10 minutes before the scheduled time, and ensure that you select &quot;Join from your browser&quot; for the best experience.</p>

<p><strong><a href="https://gatech.webex.com/gatech/onstage/g.php?MTID=e0e8425cf0bee499495c7ac707f7626eb">https://gatech.webex.com/gatech/onstage/g.php?MTID=e0e8425cf0bee499495c7ac707f7626eb</a></strong></p>
]]></body>
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      <value><![CDATA[This session will kick off with an overview of tips for using ServiceNow  and then we will open the session to answer your questions.]]></value>
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      <value><![CDATA[<p><em>The following topics will be covered during this session:&nbsp;Multiple Options for Searching Knowledge Articles, Meta Tags vs Titles,&nbsp;Incidents vs Service Requests,&nbsp;Working with the Shared Services Center,&nbsp;USG Portal vs GT Portal,&nbsp;How to Request New or Updated Knowledge Content.</em></p>

<p><em>The session will then be opened up to answer questions.</em></p>
]]></value>
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      <value><![CDATA[2020-06-18T15:00:00-04:00]]></value>
      <value2><![CDATA[2020-06-18T16:00:00-04:00]]></value2>
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      <timezone><![CDATA[America/New_York]]></timezone>
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      <value><![CDATA[<p>Organizational Readiness</p>

<p>OneUSG Connect | Georgia Institute of Technology</p>

<p>erp.readiness@gatech.edu | transformation.gatech.edu</p>
]]></value>
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      <url><![CDATA[https://gatech.webex.com/gatech/onstage/g.php?MTID=e0e8425cf0bee499495c7ac707f7626eb]]></url>
      <title><![CDATA[Getting Help with ServiceNow for OneUSG Connect Webinar Link]]></title>
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        <url>https://transformation.gatech.edu/oneusg-connect-training</url>
        <link_title><![CDATA[OneUSG Connect Training]]></link_title>
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