{"644595":{"#nid":"644595","#data":{"type":"news","title":"Network Operations Center Rebranded","body":[{"value":"\u003Cp\u003EAfter a series of surveys and customer feedback sessions, the Office of Information Technology\u0026rsquo;s (OIT) Network Operations Center (NOC) team has successfully rebranded as the Infrastructure Operations Center, effective Monday, February 22.\u0026nbsp;\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cp\u003EOver the last two years, a number of organizational and operational changes\u0026nbsp;(i.e.\u0026nbsp;move to Coda, OIT restructure, and\u0026nbsp;ServiceNow implementation)\u0026nbsp;have\u0026nbsp;shift the\u0026nbsp;scope of\u0026nbsp;the team\u0026rsquo;s function\u0026nbsp;to include new and adjusted practices. To encompass the full scope of responsibilities the team now has,\u0026nbsp;it\u0026nbsp;has\u0026nbsp;rebranded as the Infrastructure Operations Center (IOC). \u0026nbsp;\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cp\u003EThe IOC\u0026nbsp;partners with the Enterprise Service Desk and other service teams to\u0026nbsp;support\u0026nbsp;tier 2\u0026nbsp;operations, providing OIT teams with the ability to streamline high-priority tasks related to campus computer services.\u0026nbsp;With a commitment to continuous improvement, the team\u0026rsquo;s core responsibilities include, but are not limited to,\u0026nbsp;providing:\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cul\u003E\r\n\t\u003Cli\u003ETier 2 Support\u0026nbsp;\u0026nbsp;\u003C\/li\u003E\r\n\t\u003Cli\u003ESimple Root Cause Analysis\u0026nbsp;\u003C\/li\u003E\r\n\t\u003Cli\u003EServer Patching\u0026nbsp;\u003C\/li\u003E\r\n\t\u003Cli\u003EProvisioning, Migration, \u0026amp; Decommissioning of Virtual Servers\u0026nbsp;\u003C\/li\u003E\r\n\u003C\/ul\u003E\r\n\r\n\u003Cp\u003EFor more information about the IOC please contact Richard Sargent at\u0026nbsp;\u003Ca href=\u0022mailto:richard.sargent@oit.gatech.edu\u0022 target=\u0022_blank\u0022\u003Erichard.sargent@oit.gatech.edu\u003C\/a\u003E, Marissa Jules at\u0026nbsp;\u003Ca href=\u0022mailto:mj@gatech.edu\u0022 target=\u0022_blank\u0022\u003Emj@gatech.edu\u003C\/a\u003E, or Anthony Guevara at\u0026nbsp;\u003Ca href=\u0022mailto:anthony.guevara@oit.gatech.edu\u0022 target=\u0022_blank\u0022\u003Eanthony.guevara@oit.gatech.edu\u003C\/a\u003E.\u0026nbsp;\u003C\/p\u003E\r\n","summary":null,"format":"limited_html"}],"field_subtitle":"","field_summary":[{"value":"\u003Cp\u003EAfter a series of surveys and customer feedback sessions, the Office of Information Technology\u0026rsquo;s (OIT) Network Operations Center (NOC) team has successfully rebranded as the Infrastructure Operations Center, effective Monday, February 22.\u003C\/p\u003E\r\n","format":"limited_html"}],"field_summary_sentence":[{"value":"After a series of surveys and customer feedback sessions, the Office of Information Technology\u2019s (OIT) Network Operations Center (NOC) team has successfully rebranded as the Infrastructure Operations Center, effective Monday, February 22.\u00a0\u00a0"}],"uid":"35221","created_gmt":"2021-02-23 15:30:05","changed_gmt":"2021-02-26 20:23:35","author":"mwilliams457","boilerplate_text":"","field_publication":"","field_article_url":"","dateline":{"date":"2021-02-23T00:00:00-05:00","iso_date":"2021-02-23T00:00:00-05:00","tz":"America\/New_York"},"extras":[],"hg_media":{"644596":{"id":"644596","type":"image","title":"Network Operations Center (NOC) Successfully Rebranded","body":null,"created":"1614095714","gmt_created":"2021-02-23 15:55:14","changed":"1614095714","gmt_changed":"2021-02-23 15:55:14","alt":"","file":{"fid":"244737","name":"NOC IOC Rebrand.png","image_path":"\/sites\/default\/files\/images\/NOC%20IOC%20Rebrand.png","image_full_path":"http:\/\/www.tlwarc.hg.gatech.edu\/\/sites\/default\/files\/images\/NOC%20IOC%20Rebrand.png","mime":"image\/png","size":82062,"path_740":"http:\/\/www.tlwarc.hg.gatech.edu\/sites\/default\/files\/styles\/740xx_scale\/public\/images\/NOC%20IOC%20Rebrand.png?itok=5h_1opTP"}}},"media_ids":["644596"],"groups":[{"id":"174291","name":"OIT"}],"categories":[],"keywords":[{"id":"183656","name":"oit feature"}],"core_research_areas":[],"news_room_topics":[],"event_categories":[],"invited_audience":[],"affiliations":[],"classification":[],"areas_of_expertise":[],"news_and_recent_appearances":[],"phone":[],"contact":[{"value":"\u003Cp\u003E\u003Ca href=\u0022mailto:marlie@gatech.edu\u0022\u003EMarlie Williams\u003C\/a\u003E\u003Cbr \/\u003E\r\nCommunications Officer II\u003Cbr \/\u003E\r\nInformation Technology\u003C\/p\u003E\r\n","format":"limited_html"}],"email":[],"slides":[],"orientation":[],"userdata":""}}}