{"659704":{"#nid":"659704","#data":{"type":"news","title":"The Administrative Services Center (ASC) Shares Plans for October Go Live ","body":[{"value":"\u003Cp\u003EThe \u003Ca href=\u0022https:\/\/adminx.gatech.edu\/\u0022 rel=\u0022noreferrer noopener\u0022 target=\u0022_blank\u0022\u003EAdministrative Excellence\u003C\/a\u003E (AdminX) team is gearing up for the launch of the Administrative Services Center (ASC) this October. The initial launch includes new and enhanced hiring and onboarding processes that will greatly improve the hiring experience by reducing the time and resources required to hire at Georgia Tech. \u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cp\u003EIn 2021, more than 80% of hires were hired via the Direct Hire process, a majority of whom were students. The scope for the October launch includes a new, intuitive eRequest form in the ASC portal that will be used for transactions that utilize the Direct Hire Form.\u003C\/p\u003E\r\n\r\n\u003Cp\u003EIn addition to the process improvement focus on hiring, the ASC is working on enhancements across the entire support experience including:\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cul\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003E\u003Cstrong\u003EFocus on Customer Service Excellence\u003C\/strong\u003E: Customer relationship managers (CRMs) assigned across Academics, Research, and Administration to serve as customer advocates, identify blind spots, and work with the ASC to continuously improve.\u0026nbsp;\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003E\u003Cstrong\u003ERevamped Onboarding Walk-up Experience\u003C\/strong\u003E: The new ASC walk-up location will open in October providing comprehensive service support to employees through the onboarding services (e.g., I-9s, etc.).\u0026nbsp;\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003E\u003Cstrong\u003EIntegration with USG SSC Metrics\u003C\/strong\u003E: The ASC will produce integrated metrics with the University System of Georgia (USG) Shared Services Center (SSC) to provide a holistic view of HR inquiries, resolution cycle times, bottlenecks, etc. \u0026nbsp;\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003E\u003Cstrong\u003EUser-Friendly Employee Portal and Enhanced Knowledge\u003C\/strong\u003E: A new, robust employee portal will be launched that is intuitive and easy to navigate. The portal will provide a high-quality user experience and improve the findability of HR content.\u0026nbsp;\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003E\u003Cstrong\u003EDirect Entry Point for Live One-to-One Support via Phone\u003C\/strong\u003E: Employees will be able to reach live personnel for HR support through one phone number. They will be routed to the team best able to answer their question as necessary.\u0026nbsp;\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\u003C\/ul\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EASC Staffing Update\u0026nbsp;\u003C\/strong\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003ETo facilitate all these enhancements, the ASC team is quickly growing and most recently welcomed a cohort of internal candidates to be a part of the HR Support Services Team. The team is led by \u003Ca href=\u0022https:\/\/adminx.gatech.edu\/asc-announces-new-senior-director-hr-support-services\u0022 rel=\u0022noreferrer noopener\u0022 target=\u0022_blank\u0022\u003ELaura Hessler\u003C\/a\u003E, senior director of HR Support Services, and will be home to:\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cul\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003ETalent Services\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EWorkforce, Compensation, \u0026amp; Records Administration\u0026nbsp;\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\u003C\/ul\u003E\r\n\r\n\u003Cblockquote\u003E\r\n\u003Cp\u003E\u0026ldquo;The great thing is that we have been able to staff over half of our new vacancies with current GTHR employees which will be such a huge help with time to productivity. Not only does this team have great institutional knowledge but also a deep knowledge of hiring processes to help us as we move forward,\u0026rdquo; said Laura Hessler, senior director for HR Support Services.\u0026nbsp;\u003C\/p\u003E\r\n\u003C\/blockquote\u003E\r\n\r\n\u003Cp\u003ERemaining vacancies across the HR Support Services, Customer Service Excellence, and Operational Excellence teams can all be found on Careers.\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EGet Involved\u003C\/strong\u003E\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cp\u003EOver the next months, the AdminX will embark on a series of unit roadshows to connect with administrative teams across the Institute and provide a platform to discuss how the ASC will impact unit operations. \u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cp\u003EYou are also encouraged to participate in the series of Town Hall sessions led by Vice President and Chief Human Resources Officer Skye Duckett and Vice President and Deputy Chief Business Officer Mike Shannon. You can view the \u003Ca href=\u0022https:\/\/adminx.gatech.edu\/\u0022 rel=\u0022noreferrer noopener\u0022 target=\u0022_blank\u0022\u003Erecording\u003C\/a\u003E from \u0026nbsp;the \u003Ca href=\u0022https:\/\/adminx.gatech.edu\/another-look-data-and-metrics-town-hall-discussion-mike-shannon-and-jeff-leinbach\u0022 rel=\u0022noreferrer noopener\u0022 target=\u0022_blank\u0022\u003EData \u0026amp; Metrics Town Hall\u003C\/a\u003E scheduled for Thursday, July 28 at 10 a.m..\u0026nbsp;\u003C\/p\u003E\r\n","summary":null,"format":"limited_html"}],"field_subtitle":"","field_summary":[{"value":"\u003Cp\u003EThe initial launch includes new and enhanced hiring and onboarding processes that will greatly improve the hiring experience by reducing the time and resources required to hire at Georgia Tech.\u003C\/p\u003E\r\n","format":"limited_html"}],"field_summary_sentence":[{"value":"Learn how the AdminX team is working to reimaging the way we conduct administrative work across the Institute"}],"uid":"34795","created_gmt":"2022-07-27 18:37:00","changed_gmt":"2022-07-27 19:28:48","author":"Casey Piquette","boilerplate_text":"","field_publication":"","field_article_url":"","dateline":{"date":"2022-07-27T00:00:00-04:00","iso_date":"2022-07-27T00:00:00-04:00","tz":"America\/New_York"},"extras":[],"hg_media":{"659707":{"id":"659707","type":"image","title":"ASC Go Live 50%","body":null,"created":"1658950100","gmt_created":"2022-07-27 19:28:20","changed":"1658950100","gmt_changed":"2022-07-27 19:28:20","alt":"","file":{"fid":"250056","name":"ASC go live_50.png","image_path":"\/sites\/default\/files\/images\/ASC%20go%20live_50.png","image_full_path":"http:\/\/www.tlwarc.hg.gatech.edu\/\/sites\/default\/files\/images\/ASC%20go%20live_50.png","mime":"image\/png","size":59728,"path_740":"http:\/\/www.tlwarc.hg.gatech.edu\/sites\/default\/files\/styles\/740xx_scale\/public\/images\/ASC%20go%20live_50.png?itok=1NhCFRjr"}}},"media_ids":["659707"],"related_links":[{"url":"https:\/\/adminx.gatech.edu\/","title":"Administrative Excellence"},{"url":"https:\/\/adminx.gatech.edu\/asc","title":"Get to Know the ASC"}],"groups":[],"categories":[],"keywords":[{"id":"187163","name":"administrative excellence"},{"id":"187162","name":"AdminX"},{"id":"181051","name":"process improvement"},{"id":"190282","name":"administrative Services center"}],"core_research_areas":[],"news_room_topics":[],"event_categories":[],"invited_audience":[],"affiliations":[],"classification":[],"areas_of_expertise":[],"news_and_recent_appearances":[],"phone":[],"contact":[],"email":["adminx@gatech.edu"],"slides":[],"orientation":[],"userdata":""}}}