{"70865":{"#nid":"70865","#data":{"type":"news","title":"Tech Earns USG Customer Service Awards","body":[{"value":"\u003Cp\u003EIn Tech\u0027s first year of applying for the University System of Georgia Chancellor\u0027s Customer Service Awards, the Institute\u0027s three nominees were all named as award-winners. Chancellor Erroll B. Davis Jr. established the awards to recognize USG faculty and staff members who exemplify customer service.\n\u003C\/p\u003E\n\u003Cp\u003EPart of Gov. Sonny Perdue\u0027s \u0027Faster. Friendlier. Easier.\u0027 initiative across all statewide programs to provide more efficient service, the awards were created in August 2007. Customers in the context of the USG are defined as students, parents, visitors or any entity conducting business with a member institution.\n\u003C\/p\u003E\n\u003Cp\u003ERosalind R. Meyers, associate vice president of Auxiliary Services, won a silver 2008 Outstanding Customer Service Leadership award. As outlined in her nomination, Meyers worked with the Office of Organizational Development to install an annual customer satisfaction survey eight years ago. Departmental planning and new programs are all a result of the surveys. Highlighting each department, the survey shows customer satisfaction has increased over the eight-year period.\n\u003C\/p\u003E\n\u003Cp\u003EStudent Center Operations Manager Loren S. Summerlin won a silver 2008 Excellence of the Year Award in the individual category. Summerlin, who has previous experience in the hospitality industry, was recognized for his friendly and courteous attitude and approach to assisting guests, students or others utilizing the Student Center.\n\u003C\/p\u003E\n\u003Cp\u003EStingerette Driver Rosser Jones received an honorable mention as an individual in the 2008 Excellence Award of the Year. Rosser\u0027s dedication to customer service was exemplified by his providing late-night Stingerette shuttle service to students across campus. He was specifically recognized in his nomination for going above and beyond when there is a driver shortage and being named Auxiliary Services\u0027 employee of the month for July 2007.\n\u003C\/p\u003E\n\u003Cp\u003E\u0022All 35 member institutions of the USG submit between 200 and 300 nominations for all categories,\u0022 said JulieAnne Williamson, acting executive director of the Office of Organizational Development (OOD). For first-year nominations, Williamson said Auxiliary Services was the perfect place to start. \u0022[The] unit is committed to customer service, [and it] touches the lives of faculty, staff and students.\u0022\n\u003C\/p\u003E\n\u003Cp\u003E\u0022While the concept and execution of the survey was my idea, its success is in the follow up,\u0022 Meyers said. \u0022It is the directors in Auxiliary Services who make the changes in operations that are indicated by the survey. We improve every year because of them. They are equally responsible for the survey\u0027s success as a customer service tool.\u0022\n\u003C\/p\u003E\n\u003Cp\u003EGeorgia Tech Training Services, through OOD, offers the \u0027Defining Customer Service\u0027 certificate program, established in March 2007. Classes, tailored for a university environment, are led by Customer Care Institute experts.\n\u003C\/p\u003E\n\u003Cp\u003EWilliamson, who handled this year\u0027s nomination process, says plans are in the works for Institute units and departments to handle their own nominations. \u0022If departments are interested in nominating their own people, this will help keep the awareness of customer service on campus.\u0022 She said she hopes the nomination process will be available in spring.\u003C\/p\u003E","summary":null,"format":"limited_html"}],"field_subtitle":"","field_summary":[{"value":"In applying for the University System of Georgia Chancellor\u0027s Customer Service Awards, the each of Georgia Tech\u0027s three nominees were named as award-winners.","format":"limited_html"}],"field_summary_sentence":[{"value":"Three staff members cited for exemplary customer service"}],"uid":"27299","created_gmt":"2008-10-22 00:00:00","changed_gmt":"2016-10-08 03:01:15","author":"Michael Hagearty","boilerplate_text":"","field_publication":"","field_article_url":"","dateline":{"date":"2008-10-22T00:00:00-04:00","iso_date":"2008-10-22T00:00:00-04:00","tz":"America\/New_York"},"extras":[],"related_links":[{"url":"http:\/\/www.ood.gatech.edu\/","title":"Office of Organizational Development"}],"groups":[{"id":"1214","name":"News Room"}],"categories":[{"id":"129","name":"Institute and Campus"},{"id":"134","name":"Student and Faculty"}],"keywords":[{"id":"101","name":"Award"},{"id":"167247","name":"service"},{"id":"167018","name":"staff"},{"id":"1966","name":"usg"}],"core_research_areas":[],"news_room_topics":[],"event_categories":[],"invited_audience":[],"affiliations":[],"classification":[],"areas_of_expertise":[],"news_and_recent_appearances":[],"phone":[],"contact":[{"value":"\u003Cstrong\u003EJulieanne Williamson\u003C\/strong\u003E\u003Cbr \/\u003EOffice of Organizational Development\u003Cbr \/\u003E\u003Ca href=\u0022http:\/\/www.gatech.edu\/contact\/index.html?id=jw105\u0022\u003EContact Julieanne Williamson\u003C\/a\u003E\u003Cbr \/\u003E\u003Cstrong\u003E404-894-7529\u003C\/strong\u003E","format":"limited_html"}],"email":["julieanne.williamson@success.gatech.edu"],"slides":[],"orientation":[],"userdata":""}}}